+ Nationwide coverage in your licensed states
+ Mortgage Balance exceeds $100,000+
+ Min and max LTV selections available  
+ Select credit ratings (Excellent, Very Good, Good, Fair, Poor)
+ Property types: Single Family, Townhome, Condo 
+ Employed and has verifiable income
+ Delinquency period
+ Requested a quote with a lender

(Introduction)
Hi, may I speak with (First Name)?

(Reason for call)
Mr./Ms. ______, this is _______ from the mortgage retention network. The reason for my call today is that you inquired about a free, no obligation mortgage relief quote.

(Qualifying Question)
Do you have a moment right now for a free loan modification assessment? (Must be “YES”)

Great, and does your current mortgage balance exceed $100,000? (Must be “YES”)

(I’m not interested) – Rebuttal 
If you could keep possession of your home, avoid a foreclosure, and possibly lower your monthly payment…would you consider a loan modification? (contact name)? (Must be “YES”, If “NO” –> Reject) 

1 – Name, address, phone #?  
2 – Existing mortgage balance? (Must be $100k+) 
3 – Monthly payment amount?
4a – How many months are you behind? 
4b – If 90+ days behind, has property already been foreclosed on? (Must say “NO”)
5 – What is your interest rate? … and do you know the term? 
6 – Who is your current lender?
7 – Annual or monthly verifiable income? 
8 – How would you rate your credit? (Excellent, Very Good, Good, Fair, Poor) 
9 – Do you have a 2nd mortgage?  
10 – Is their a co-applicant on the loan? 

If you can please provide your home or cell phone number as well, in case they can’t reach you on this one?

Congratulations! You pre-qualify for a no-risk loan modification assessment. Do you have 15 minutes right now to speak with a mortgage relief specialist? (Must be “YES”)

Answer YES – Okay (First Name), we have an agent available and I’d like to transfer you….keep in mind that they might cover some of the questions that I have already reviewed….but please be patient, they are wonderful and have assisted numerous applicants like yourself and are there to help benefit you….hold-on one moment please.

Answer NO – Okay, when is a good time for me to call back so you can have a 10 – 15 minute chat with a specialist for a free assessment?  _________ Okay I will call you then. Take care and have a great day!

DATE: 1/3/2020  11:24:06
LEAD REF: 4039854
FIRST: David
LAST: Walker
PHONE-1: 234-555-4444
PHONE-2: 234-333-2222
ADDRESS: 321 Main St.
CITY: Canton 
STATE: OH
ZIP: 44703 
EMAIL: David.Walker@example.com

PROPERTY VALUE: $245,000 
MORTGAGE BAL: $238,000 
2nd MORTGAGE: $0
LOAN-to-VALUE: 97.14% 
MONTHS BEHIND: 3 Months 
FORECLOSED ON: No

INCOME: $42,000 
EMPLOYED: 12 Years 

RATE: 5.50% 
TERM: 30-Yr Fixed 
PAYMENT: $1,340 
CREDIT: Fair (580-669) 
PROPERTY: Single Family 

DISPATCH AGENT: Alyssa Warren 

LEAD RESULT: Transfer Connected 
CAMPAIGN #: 70-539826 
TRANSFERRED TO: Isaac w/ Mortgage Retention Svcs

CALL-NOTES: David is 3 months delinquent. Facing hardship after on-job injury kept him absent from work for 2.5 months. Wants to work out resolution to keep home.